Cancellation & Refund Policy

Cancellation & Refund Policy – Orgorise

Last Updated: 23 October 2026

  1. Introduction

This policy explains how customers can request order cancellations and how eligible refunds are handled for purchases made through the Orgorise website.

  1. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible at support@orgorise.com with your order number and registered contact details.

Cancellation requests received before dispatch may be easier to process. Once an order has been dispatched, cancellation may not be possible through the normal process. In such cases, please contact our support team for guidance.

All cancellation requests are subject to order status, applicable law, and the customer’s statutory rights.

  1. Orders Cancelled by Orgorise

We may need to cancel an order if a product is unavailable, a genuine pricing or technical error occurs, payment cannot be verified, or fulfilment is otherwise not possible for a lawful reason.

Customers will be informed when an order is cancelled. Any amount collected for an order that is cancelled will be refunded where applicable.

  1. Refund Eligibility

Refunds may be considered in circumstances such as:

  • An eligible order is cancelled before dispatch.
  • An order is cancelled by Orgorise after payment has been collected.
  • A product arrives damaged, defective, or incorrect.
  • An order is lost or cannot be fulfilled, as confirmed through our review.
  • A refund is otherwise required under applicable law or our Return & Exchange Policy.

Each request will be reviewed according to the circumstances and applicable consumer rights.

  1. How to Request a Refund

To request a refund, email support@orgorise.com and provide:

  • Your order number.
  • Your name and registered contact details.
  • The reason for the request.
  • Relevant photographs or other supporting information, where applicable.

We may contact you for additional details before reaching a decision.

  1. Refund Processing

Once a refund is approved, it will generally be initiated through the original payment method where supported by the payment provider.

The time required for the funds to appear in your account depends on the payment provider and banking institution. We will communicate any available refund confirmation or reference details.

For Cash on Delivery orders, if offered, our support team will communicate the refund method and any necessary verification steps.

  1. Shipping Charges

Refunds of shipping charges will be handled according to the reason for cancellation or return, the applicable policy, and applicable law. No provision of this policy limits mandatory consumer rights.

  1. Non-Delivery and Disputes

If an order has not arrived within the communicated delivery estimate, contact us with your order number. We will review the shipment status and coordinate with the courier where possible.

  1. Contact Us

Email: support@orgorise.com
Phone: 9161953111
Business Address: 302, Kusum Ganga Nivas, Sector 22, Near Shiv Mandir, Turbhe, Navi Mumbai – 400703, Maharashtra, India

Please retain your order confirmation and any refund-related communication for reference.