Return & Exchange Policy

Return & Exchange Policy – Orgorise

Last Updated: 23 October 2026

  1. Introduction

Orgorise aims to provide accurate product information and a satisfactory shopping experience. This policy explains how customers can report damaged, defective, incorrect, or otherwise eligible products.

  1. Eligible Return or Exchange Requests

A return or exchange request may be considered if:

  • The product received is damaged.
  • The product has a defect.
  • The wrong product was delivered.
  • An item is missing from the order.
  • Another return or remedy is required under applicable law or expressly offered in the product or order terms.

Requests will be assessed according to the circumstances and applicable consumer rights.

  1. Reporting a Problem

Please contact support@orgorise.com as soon as reasonably possible after receiving the order.

Include:

  • Your order number.
  • The name of the product.
  • A description of the issue.
  • Clear photographs of the product and outer packaging, where relevant.

We may request additional information to investigate the issue.

  1. Product Condition and Hygiene

For hygiene, safety, and product-integrity reasons, opened or used personal care products, oils, powders, teas, food products, and supplements may be subject to additional return restrictions where permitted by law.

However, these restrictions do not remove any remedies available for damaged, defective, incorrect, unsafe, or misrepresented products under applicable law.

Please contact us before sending any product back.

  1. Return Approval and Instructions

Do not send a product back without first contacting our support team for instructions, unless applicable law provides otherwise.

If a return is approved, we will communicate the return procedure, shipping instructions, and any required documentation.

  1. Exchanges

Exchanges may be offered where appropriate and subject to product availability. If the same product is unavailable, we will discuss an appropriate alternative or refund where applicable.

  1. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return, the applicable policy, and applicable law. Customers will be informed of any applicable arrangements before proceeding.

  1. Inspection and Resolution

After receiving the required information or returned product, where applicable, we will assess the issue and communicate the available resolution. Depending on the circumstances, this may include replacement, exchange, refund, or another remedy required by law.

  1. Refunds

Approved refunds will be handled under our Cancellation & Refund Policy. Processing and crediting times may depend on the payment provider and banking institution.

  1. Contact Us

Email: support@orgorise.com
Phone: 9161953111
Business Address: 302, Kusum Ganga Nivas, Sector 22, Near Shiv Mandir, Turbhe, Navi Mumbai – 400703, Maharashtra, India

Please include your order number in all return and exchange enquiries.